General Manager Hotel Manager
Job Description
General Manager – Wiltshire region
£50k,excellent bonus,company benefits etc
Presently recruiting for this bespoke luxury award winning hotel in rural Wiltshire for a Hotel Manager.
The hotel has approx 30 + bedrooms along with an award winning multi rosette restaurant as well as space for events,conferences and weddings.
This is a hands on role to lead and manage the day to day operations with the present team and to assist and deliver 1st class guest service at all times.
The hotel bedrooms are luxuriously finished and each room is individual but with superb modern facilities,there is also a number of rooms for events,weddings as well as the corporate market being catered for with meeting rooms available from 20 to 50 guests.
The grounds of the hotel are beautifully manicured and you are able to enjoy the outside areas for drinks,aftenoon teas etc adding to the guest experiences.
You will be working with and leading the operational team to ensure great customer service at all times,also manage the business to ensure to achieve the hotel budget and profit margins agreed.
You will work with and assist the HOD’s to create a positive working environment for all team members including casual and part time staff and offer training and development of the teams and departments.
Working with the sales and revenue teams as well as finance and to control the costs associated with labour,purchasing etc.
Report to the Director of the business with regular communication through face to face meetings as well as telephone conversations to ensure the business is running to the standards,costs etc to deliver the profits set out in the budgets.
Great opportunity in a personal level to develop your career with this well known and highly regarded hotel operation.
– Oversee daily operations of the hotel, ensuring smooth and efficient functioning
– Provide exceptional hospitality and guest services to ensure guest satisfaction
– Manage and coordinate all hotel departments, including front desk, housekeeping, maintenance, and food and beverage
– Develop and implement strategies to maximize revenue and minimize costs
– Monitor and maintain high standards of cleanliness, safety, and hygiene throughout the hotel
– Handle guest complaints and resolve issues in a timely and professional manner
– Conduct regular inspections to ensure compliance with hotel policies and procedures
– Train and supervise staff members, providing guidance and support as needed
– Collaborate with human resources to recruit, hire, and train new employees
– Foster a positive work environment that promotes teamwork, professionalism, and employee growth – Previous experience in a supervisory or management role within the hotel industry
– Strong leadership skills with the ability to motivate and inspire a team
– Excellent communication and interpersonal skills for effective guest interaction
– Ability to handle multiple tasks simultaneously while maintaining attention to detail
– Strong problem-solving abilities to address guest concerns or operational issues
– Familiarity with hotel management software systems for reservations, billing, and reporting
Please call Mark to discuss further,call 07392 847414 or email mark@mdr.limited
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