General Manager Hotel General Manager
Job Description
General Manager – Castle Douglas area
£50k,excellent bonus,company benefits,live in available self contained flat expensed etc
Presently recruiting for this group hotel based in the beautiful Castle Douglas area for a General Manager for this superbly located 4 star hotel with 50 + bedrooms with various F&B/M&E areas of the hotel,leisure and also nearby golf facilities.
The hotel has an award winning restaurant serving traditional local,seasonal food with modern influences as well as main hotel bar and lounge are serving morning cooffee’s,Afternoon Teas along with some unique events and function spaces with the largest room catering for approx 100 guests for an event,wedding etc
The client is looking for a hands on person to lead and work with the operational team to ensure great customer service at all times,also manage the business to ensure to achieve the hotel budget and profit margins agreed.
You will work with and assist the HOD’s to create a positive working environment for all team members including casual and part time staff and offer training and development of the teams and departments.
Working with the sales and revenue teams as well as finance and to control the costs associated with labour,purchasing etc.
Report to the Regional Director with regular communication through face to face meetings as well as telephone conversations to ensure the business is running to the standards,costs etc to deliver the profits set out in the budgets.
Great opportunity in a personal level to develop your career with ongoing training and development.
– Oversee daily operations of the hotel, ensuring smooth and efficient functioning
– Provide exceptional hospitality and guest services to ensure guest satisfaction
– Manage and coordinate all hotel departments, including front desk, housekeeping, maintenance, and food and beverage
– Develop and implement strategies to maximize revenue and minimize costs
– Monitor and maintain high standards of cleanliness, safety, and hygiene throughout the hotel
– Handle guest complaints and resolve issues in a timely and professional manner
– Conduct regular inspections to ensure compliance with hotel policies and procedures
– Train and supervise staff members, providing guidance and support as needed
– Collaborate with human resources to recruit, hire, and train new employees
– Foster a positive work environment that promotes teamwork, professionalism, and employee growth
– Previous experience in a supervisory or management role within the hotel industry
– Strong leadership skills with the ability to motivate and inspire a team
– Excellent communication and interpersonal skills for effective guest interaction
– Ability to handle multiple tasks simultaneously while maintaining attention to detail
– Strong problem-solving abilities to address guest concerns or operational issues
– Flexibility to work irregular hours, including nights, weekends, and holidays as needed
– Familiarity with hotel management software systems for reservations, billing, and reporting
Please call Mark to discuss further,call 07392 847414 or email mark@mdr.limited
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