Reception Manager - nr Harrogate
4 Star Hotel
£33,000 per annum

The hotel features approx 100 + styled bedrooms and is part of a UK wide group of character hotels, which prides itself on warm hospitality, high standards of comfort and delivering memorable guest experiences.

The Role

You will lead a front-of-house team which consists of a team of 4 reception staff including an Assistant Manager as well as 4 night porters,working with you to assist and deliver great guest services at all times.

The team will assist you to deliver efficient and guest focused operations across arrivals, departures, guest services and night shift transitions.

You’ll act as a key ambassador of the hotel’s brand and ethos ensuring the highest level of customer service and satisfaction is achieved.

Key responsibilities include:

• Managing and coaching the reception and night porter teams to deliver consistent, high-quality guest service.
• Planning staff rotas, monitoring performance and managing training/development.
• Ensuring check-in/check-out flows are efficient and guest issues are resolved promptly and professionally.
• Liaising with other departments (housekeeping, events, food & beverage, maintenance) to ensure guest needs are met.
• Upholding the hotel’s standards, brand values and hospitality culture.
• Monitoring front desk KPIs, guest feedback, service recovery and making improvements where needed.
• Acting as the senior point of contact on site for front-of-house outside of normal working hours (as required).

You will bring

• Prior experience in a front-of-house leadership role within in a hotel setting
• Strong team leadership and people development skills.
• Excellent communication, customer service mindset and a knack for anticipating guest needs.
• Flexibility (including night shift oversight), a hands-on approach and strong organisational skills.
• A commitment to delivering memorable guest experiences in a boutique/historic hotel context.
• Comfort using hotel front-desk software and standard office systems.

Why this opportunity is special

• You’ll be working in one of North Yorkshire's most well known and established hotels — where heritage meets high standards.
• You will lead a motivated front-of-house team and be part of shaping guest experience from the front line.
• You’ll have the support and resources of a well regarded hotel group, which values hospitality and staff development.
• Competitive salary and the chance to build something impactful within a luxury/boutique environment.

Please contact Mark on 07392 847414 or email mark@mdr.limited