Hotel Operations Manager nr Burnley

£35k-£40k,pension,company benefits,bonus,career development

This client's hotel is located in a beautiful location with stunning views of the local countryside and they are presently recruiting for a key role of Hotel Operations Manager.

This individual will be able to oversee the daily functioning of the hotel which has 40 + bedrooms along with a 60 cover restaurant and also offers events and function spaces for approx 120 guests in the largest suite of the hotel that can cater for weddings etc.

The ideal candidate will possess strong leadership skills, a comprehensive understanding of hospitality standards, and the ability to manage diverse teams effectively. This role involves ensuring exceptional guest experiences, maintaining operational efficiency, and fostering a welcoming environment that aligns with our brand values.

Duties

• Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring smooth operations.
• Develop and implement operational policies and procedures to optimise efficiency and service quality.
• Oversee guest services to ensure high levels of satisfaction, addressing any issues promptly and professionally.
• Manage human resources functions such as recruitment, training, performance evaluations, and staff development programmes.
• Coordinate with vendors and suppliers to maintain quality standards for supplies and equipment.
• Monitor financial performance, including budgeting, forecasting, and cost control measures.
• Ensure compliance with health and safety regulations across all hotel areas.
• Foster a positive work environment that promotes teamwork, leadership development, and employee engagement.

Experience

• Proven supervisory experience within the hospitality industry, preferably in hotel management roles.
• Extensive hotel experience with a strong understanding of guest services standards.
• Demonstrable leadership skills with the ability to motivate teams and manage diverse staff members effectively.
• Experience in recruitment, training of all team members and the ability to develop their performance to enhance guest experience.
• Strong organisational skills with the ability to prioritise tasks in a fast-paced environment.
• Knowledge of hospitality software systems and general administrative procedures is preferred. This position offers an exciting opportunity for a dedicated professional to lead our hotel operations while delivering outstanding guest experiences in a vibrant hospitality environment.

Please contact Mark Duffey on 07392 847414 or email mark@mdr.limited for further details and to submit your application.