Hotel General Manager nr York

£75k,benefits,pension,bonus

We are seeking an experienced and dynamic Hotel General Manager to lead this 4 star group hotel based near York.

The successful candidate will oversee daily operations, ensure exceptional guest experiences, and drive the overall success of the hotel. This role requires strong leadership, organisational skills, and a deep understanding of the hospitality industry.

An excellent communicator with the hotel guests and staff.

The Hotel General Manager will be responsible for maintaining high standards of service, managing staff, and ensuring the hotel's profitability and reputation.

Responsibilities

• Oversee all hotel operations, including front desk, housekeeping, food and beverage services, and maintenance.
• Lead and supervise staff to ensure high levels of guest satisfaction and operational efficiency.
• Develop and implement strategic plans to enhance hotel performance and market positioning.
• Manage human resources functions such as recruitment, training, performance appraisals, and staff development programmes.
• Ensure compliance with health and safety regulations, legal requirements, and company policies.
• Monitor financial performance, including budgeting, forecasting, and cost control measures.
• Foster a welcoming environment for guests by maintaining excellent guest services standards.
• Handle guest complaints or issues promptly to uphold the hotel’s reputation.
• Collaborate with marketing teams to promote the hotel locally and internationally.
• Maintain positive relationships with vendors, partners, and community stakeholders.

Requirements

• Proven experience in hotel management or a similar role within the hospitality industry.
• Demonstrable supervising experience with a track record of leading successful teams.
• Strong leadership skills with the ability to motivate staff and foster teamwork.
• Excellent organisational skills with attention to detail in managing multiple departments simultaneously.
• Knowledge of human resources practices including recruitment, training, and employee relations.
• Exceptional guest service skills with a focus on delivering memorable experiences.
• Multilingual or bilingual abilities are highly advantageous for effective communication with diverse clientele and staff.
• Familiarity with hospitality software systems and financial management tools.
• A proactive approach to problem-solving and decision-making in a fast-paced environment.
• This role offers an exciting opportunity for a dedicated professional to shape the future of this hotel while delivering outstanding hospitality standards across all departments.

Contact Mark on 07392 847414 or email mark@mdr.limited with an up to date cv