Hotel General Manager - Lake District LA20 region

£80k - £85k,benefits,bonus,career development,private healthcare

We are seeking a highly motivated and experienced Hotel General Manager to oversee the daily operations of this luxury 4 star hotel in beautiful picturesque area of the Lake District.

The 60 + bedroom hotel offers superb services including award winning food and service as well as conference,weddings and events spaces for 200 + guests in their largest suite and also additional services including full leisure and spa opeations.

The ideal candidate will possess a strong background in hospitality management, demonstrating exceptional leadership skills and a commitment to providing outstanding guest services.

This role requires a strategic thinker who can effectively manage staff, enhance guest satisfaction, and ensure the smooth running of all hotel functions.

Also the client is looking for an individual with experience of the local market and someone that already lives in the area or within a commute of approx 45 minutes maximum or will relocate.

Duties

• Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, and food and beverage services.
• Develop and implement operational policies and procedures to enhance efficiency and guest experience.
• Manage staff recruitment, training, and performance evaluations to foster a motivated team environment.
• Ensure compliance with health and safety regulations as well as company policies.
• Monitor financial performance, including budgeting, forecasting, and cost control measures.
• Address guest inquiries and complaints promptly to maintain high levels of satisfaction.
• Collaborate with marketing teams to promote hotel services and increase occupancy rates.
• Maintain relationships with suppliers and vendors to ensure quality service delivery.

Skills

• Proven experience in hotel management or a similar role within the hospitality industry.
• Strong leadership abilities with experience in supervising diverse teams.
• Excellent guest service skills with a focus on enhancing the customer experience.
• Multilingual or bilingual capabilities are highly desirable for effective communication with guests from various backgrounds.
• Knowledge of human resources practices related to recruitment, training, and employee relations.
• Exceptional organisational skills with the ability to manage multiple tasks simultaneously.
• A passion for hospitality and a commitment to maintaining high standards throughout the hotel operations.

Contact Mark for further details on 07392 847414 or email mark@mdr.limited