Rooms Division Operations Manager | Luxury Hotel, Liverpool

• Up to £38,000 per year

About the Role

A prestigious 4 star hotel in the North West is seeking a highly experienced Rooms Division Operations Manager to lead the full Rooms Division function.

The ideal candidate will have at least 3 years experience as a Front Office Manager in a luxury hotel environment and a strong track record of delivering exceptional guest service.

This large, iconic property features 150+ luxury bedrooms, multiple restaurants and bars, a premium spa, and a high-capacity events space.

Responsibilities

• Oversee daily operations across Front Office, Concierge, Nights, Switchboard, and Duty Management.
• Drive guest satisfaction through consistent delivery of high-quality service standards.
• Implement and support the Rooms revenue strategy in partnership with other departmental leaders.
• Ensure all procedures and policies for transient and group guests are followed.
• Monitor departmental performance, cost control, labour planning, and profitability.
• Maintain a strong working relationship with F&B, Reservations, and Events teams to support a seamless guest journey.
• Identify opportunities to improve service, enhance processes, and maximise operational efficiency.
• Stay up to date with industry trends, guest expectations, and best practices within Rooms Division.
• Ensure Opera PMS is utilised accurately and efficiently.

What We’re Looking For

• Minimum 3 years experience as a Front Office Manager in a 4/5-star hotel.
• Extensive experience using Opera
• Strong leadership skills with the ability to motivate, coach, and develop teams.
• Confident handling guest complaints in a calm, professional manner.
• Highly organised, detail-focused, and comfortable working to measurable targets.
• Creative thinker with a proactive approach to problem-solving and process improvement.
• Enthusiastic, approachable, trustworthy, and committed to going the extra mile.

How to Apply

Apply or reach out to John for more information - john@mdr.limited | 07581390980

Right to Work - You must be currently living in the UK and have full, unrestricted right to work in the UK.