Reception Manager
4 Star Boutique Hotel
Up to £32,000 per annum

About The Hotel

The hotel features 136 individually styled rooms and is part of a respected UK group of boutique and character hotels, which prides itself on warm hospitality, high standards of comfort and delivering memorable guest experiences.

The Role

You will lead a front-of-house team which consists of a team of 6 reception staff and 4 night-porters, ensuring smooth, efficient and guest focused operations across arrivals, departures, guest services and night shift transitions. You’ll act as a key ambassador of the hotel’s brand and ethos ensuring the highest level of customer service and satisfaction is achieved.

Key responsibilities include:

• Managing and coaching the reception and night-porter teams to deliver consistent, high-quality guest service.
• Planning staff rotas, monitoring performance and managing training/development.
• Ensuring check-in/check-out flows are efficient and guest issues are resolved promptly and professionally.
• Liaising with other departments (housekeeping, events, food & beverage, maintenance) to ensure guest needs are met.
• Upholding the hotel’s standards, brand values and hospitality culture.
• Monitoring front desk KPIs, guest feedback, service recovery and making improvements where needed.
• Acting as the senior point of contact on site for front-of-house outside of normal working hours (as required).

You will bring

• Significant prior experience in a front-of-house leadership role within in a hotel setting
• Strong team leadership and people development skills.
• Excellent communication, customer service mindset and a knack for anticipating guest needs.
• Flexibility (including night shift oversight), a hands-on approach and strong organisational skills.
• A commitment to delivering memorable guest experiences in a boutique/historic hotel context.
• Comfort using hotel front-desk software and standard office systems.

Why this opportunity is special

• You’ll be working in one of North Yorkshire's most historic and atmospheric hotels — where heritage meets high standards.
• You will lead a motivated front-of-house team and be part of shaping guest experience from the front line.
• You’ll have the support and resources of a well-regarded hotel group, which values hospitality and staff development.
• Competitive salary and the chance to build something impactful within a luxury/boutique environment.

How to Apply

Click Apply or reach out to John for more information - john@mdr.limited | 07581390980